F.A.Q

Frequently Asked Questions

Why don’t you sell your products online?

The answer is simple..YOU, we want you to be totally satisfied with your purchase. Packaging isn’t always straight forward, discussion is often involved to ensure you’re getting exactly the right product that suits your needs.

What is the minimum quantity I need to order of each product?

Our minimum order amounts for each product are stated next to each product. It is usually one full box, as we don’t sell part boxes as a rule.

How do I order from you?

There’s a few ways, if you’re a brand new client, you can either fill in our Contact Form on our website & we’ll be in touch as soon as possible; or you can phone us on 0412 088 669, or if you prefer, you can email us on info@winepackwarehouse.com.au

Do I have to pay for freight?

Freight charges will be itemised & included in your invoice – we obtain fresh freight quotes with each order, ensuring that you receive the best possible price each time.

You can also elect to utilise your own freight company too if you wish.

When will I get my order?

When your order is finalised, an invoice will be emailed to you for payment. Our Terms are Prepaid. On receipt of payment, your order will be despatched on the next available despatch day, despatch days are currently Mon/Wed/Fri.

What forms of payment do you accept?

EFT & Credit Card – Visa & Mastercard / 1.5% surcharge applies to Credit Card purchases. (Amex & Diners not accepted)

Do you offer Refunds or Exchanges

If the goods have been despatched, we do not offer credits or refunds, in the event of the purchaser changing their mind.

Are your products recyclable?

Yes, all of our products are recyclable. Our inflatable Airbags are not made from recyclable plastic, as there would be very little strength to the Airbags & would have a very small shelf life, due to disintegration properties. But they are recyclable.

How do you inflate the recyclable Airbags and how long do they stay inflated?

Our recyclable Airbags are very simple to inflate & take only a few seconds – you can use anything that you would use to inflate an air mattress. A small hand held compressor makes it very easy if you have multiple to do at once.

Occasionally, my recyclable Airbags don’t seem to fully inflate, why is this?

Our recyclable Airbags are made up of 14 individual cells (16 with the Spirit Airbag), there is a clever one way valve, very rarely, air can get trapped & not enter the opening to a cell correctly – simply give the bag a bit of a squeeze/massage in that area, which will help the air to travel around the bag evenly, it will then inflate fully. In the event that it doesn’t inflate fully, the recyclable Airbag will still offer excellent protective properties, so no need to worry.

Is insurance included with my order?

Wine Pack Warehouse do not include insurance in their Freight costs, if insurance is required, it needs to be stated at the time of purchase, it can then be included at an extra cost.

What if I receive my order and the products are damaged?

If the goods are proven to be faulty (not via the freight process), then replacement goods may be distributed by Wine Pack Warehouse.